Your privacy matters to us. This Privacy Policy explains how pocophone collects, uses, stores, and protects your personal information when you use our platform. We are committed to handling your data responsibly and in compliance with Philippine data protection law.
Last Updated: May 2026pocophone ("pocophone," "we," "us," or "our") operates the online gaming platform accessible at pocophone.vip. We are committed to protecting the privacy and personal data of all users ("you," "your," or "User") who access or use our Platform.
This Privacy Policy has been prepared in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA) of the Philippines, its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). It describes the types of personal information we collect, the purposes for which we process it, the parties with whom we may share it, and the rights you have with respect to your personal data.
By registering an account or using the pocophone Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, please do not use the Platform.
pocophone collects personal data that is necessary to provide our services, comply with legal obligations, and maintain the security and integrity of the Platform. The categories of personal data we collect include:
| Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality | Registration form, KYC verification |
| Contact Data | Email address, mobile number, residential address | Registration form, account settings |
| Verification Data | Government-issued ID (PhilSys, passport, driver's license), selfie photo, proof of address | KYC verification process |
| Financial Data | GCash number, Maya account, bank account details, transaction history | Deposit/withdrawal forms |
| Technical Data | IP address, device type, browser type, operating system, session data | Automatic collection via cookies and server logs |
| Usage Data | Games played, wager amounts, login times, platform navigation patterns | Automatic collection via platform analytics |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer support interactions |
We do not collect sensitive personal information (as defined under the DPA) beyond what is strictly necessary for identity verification and regulatory compliance purposes. We do not collect information about your religious beliefs, political affiliations, or health conditions unless directly relevant to a responsible gaming assessment you have voluntarily initiated.
pocophone processes your personal data for the following purposes:
Under the Data Privacy Act of 2012, pocophone processes your personal data on the following legal bases:
pocophone does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
Any third party with whom we share your data is required to handle it in accordance with applicable data protection laws and our contractual requirements. We do not transfer your personal data outside the Philippines except where necessary and subject to appropriate safeguards.
pocophone uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session security, and analyze usage patterns. The types of cookies we use include:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For more information about the specific cookies we use, please contact our support team.
pocophone retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements. Specific retention periods include:
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with our data disposal procedures.
pocophone implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:
While we take all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately of any suspected unauthorized access to your account.
Data Breach Notification: In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, pocophone will notify the National Privacy Commission and affected users within the timeframes prescribed by the Data Privacy Act of 2012 and NPC regulations.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by pocophone:
To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within fifteen (15) business days. We may need to verify your identity before processing your request.
The pocophone Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gambling regulations. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will immediately suspend the associated account, delete the data, and forfeit any associated balances.
If you are a parent or guardian and believe that your child has registered on the pocophone Platform, please contact us immediately at [email protected] so that we can take appropriate action.
The pocophone Platform may contain links to third-party websites or services for informational purposes. This Privacy Policy applies solely to the pocophone Platform. We are not responsible for the privacy practices of any third-party websites, and we encourage you to review the privacy policies of any external sites you visit. pocophone does not endorse or make any representations about third-party websites.
pocophone reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or Platform features. The date of the most recent revision is indicated at the top of this page.
Where changes are material, we will notify registered users via email or an in-platform notification at least seven (7) days before the changes take effect. Your continued use of the Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the changes.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by pocophone, please contact our Data Protection Officer:
Data Protection Officer – pocophone
Email: [email protected]
Response time: Within 15 business days
You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.
Our commitment to your data privacy as a Filipino player
pocophone processes all personal data in full compliance with Republic Act No. 10173 – the Data Privacy Act of 2012 – and the regulations of the National Privacy Commission.
All data transmitted between your device and pocophone servers is protected by SSL/TLS encryption. Sensitive stored data uses AES-256 encryption for maximum security.
Access, correct, delete, or port your data at any time. pocophone honors all data subject rights under the DPA and responds to requests within 15 business days.
pocophone never sells, rents, or trades your personal data to third parties for marketing purposes. Your information is used only to deliver and improve our services to you.
We keep your data only as long as legally required. Account and transaction records are retained for 5 years per AMLA rules, then securely deleted or anonymized.
In the unlikely event of a data breach, pocophone will notify the NPC and affected users within the timeframes required by Philippine law. Transparency is non-negotiable.
Now that you know how pocophone protects your personal information, explore everything our platform has to offer. From live bingo and slots to Andar Bahar and live dealer games – all secured, all PAGCOR-compliant, and built for Filipino players aged 21 and above.